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CBIS: The ROI of Training

Posted on May 27, 2016

CBIS: ROI of TrainingWorkforce training is just one of the many steps that organizations can initiate to improve its performance, profitability and to stay current with new technology.  But, when money is tight, training budgets are most often the first to be sacrificed. 

The Center for Business and Industry (CBIS) at Big Bend Community College is your local partner who has access to financial support for all of your workforce training needs.  The Job Skills Program (JSP) and Customized Training Program (CTP) grants are offered by the State of Washington and available to industry located in the BBCC service area.  These grant funds are available in partnership with CBIS – either supporting 100% of all training costs through an employee match program or as a reduction in B&O taxes.

So... Now that you’ve made the call to partner with CBIS for all of your workforce training needs, how do you know the impact of your efforts?  What is the ROI or the extent to which the benefits of training exceeds the costs? 

Measuring the success of training is oftentimes the most difficult to follow through or analyze.  As a partner of CBIS, you will receive assistance in measuring the results of your training efforts.  Measurements of training can include areas such as:  What are the numbers participating and how does that impact your overall knowledge base?  Is cross training employees increasing communication and teamwork between those who work within different departments or regions?  Are participants learning new or improved skills, knowledge or attitudes that will be measured by increased production or new efficiencies?  And… what are the participant reactions?

In the past year, CBIS has facilitated over 60 training sessions for our local industries.  Over 1600 employees have participated in various training areas including Leadership, Train the Trainer, Business Communications, Six Sigma or LEAN training, Industrial Maintenance skills, and Chemistry to name a few.  Participant reactions to training are important because, if students react negatively to training, they are less likely to transfer what they have learned to their work and more likely to give bad reports to peers, leading in turn to lower trainee results. 

Measurements of past training and the reactions from its participants are varied.  Here are a few examples of the testimonials and training results from past BBCC JSP programs: 

  •  A significant decrease was cited in turnover for an industry with employees who participated in a yearlong training program through a JSP Grant.  Overall turnover was 13.4% at the industry.  After the training program where 132 employees voluntarily participated… the turnover for that specific group of employees at this industry was just 2.3%!
  •  “We have enrolled team members from all levels of the hierarchy and they are now speaking the same language and recognizing different behaviors up and down the leadership chain.”
  •  “11 employees achieved Lean Six Sigma Green Belt status this year.  This status will help the hourly employees promote to the highest pay level in their respective categories.”
  •  From a participant in that same Greenbelt Training:  “…The best part of the training was seeing how all of the teams had support of their projects members and management.  We all participated and that was team building at its best.”
  •  “…The training we were able to accomplish through the JSP has helped us to provide standardization and consistency to our organization.”
  •  At one local manufacturing industry, internal positions were filled because of the training initiated during a JSP program.  21 employees received the skills to fill higher level positions and were promoted at least one level toward Lead or to a Supervisory level.  3 employees were promoted from an Operations level to a Trainer, and 53 employees progressed to the next level of operations – resulting in an increase in wages and employment retention. Many promoted from direct labor to support labor.
  •  Productivity outcomes from a yearlong training program focused on teamwork, communications, and On the Job training included reducing scrap by 48%.

If you have areas that you believe training will have a positive affect or need some attention… call Beth Laszlo at The Center of Business and Industry Services (509) 793-2425. 

CBIS… Your Partner in Workforce Training!